This hub collects every article and guide this publication has produced for SME operators deploying AI agents. The 90-day playbook is the starting point for any business moving from test to production. Supporting articles address what existing policies cover and what they exclude, what the Air Canada and Mata v. Avianca cases mean for operators using AI in customer-facing roles, how to build an incident response plan, and what to ask before the first agent goes live.
The 90-day SME playbook is the recommended starting point for any business deploying its first production AI agent in 2026. It sets out week-by-week actions, the documents to hold on file, and the insurance and compliance milestones to hit before go-live.
A 90-day SME playbook for deploying your first AI agent with insurance and compliance in place. Week-by-week actions, documents to hold on file, red flags that delay coverage, and the milestones that matter before go-live.
A practical pre-deployment checklist for founders and operators. Five questions covering scope, guardrails, logging, incident response, and coverage that every business should answer before a production agent goes live.
Most SME operators assume their existing general liability, errors-and-omissions, or cyber policies will respond to an AI agent incident. Most will not. These articles explain why and what to do about it.
Does your business insurance cover AI errors in 2026? A policy-by-policy guide to CGL, E&O, cyber, and D&O treatment, ISO exclusion endorsements, and specialist coverage options available this year.
A plain-English guide to whether E&O, cyber, and general liability cover AI agent errors, with the exact language to send your broker in 2026 to test your existing cover before your next renewal.
A plain-English guide to the exclusions buried in cyber, E&O, and emerging AI policies that could leave an SME operator uninsured after an AI agent incident. The clauses to check before the next renewal.
Two decided cases establish the legal exposure of businesses using AI in customer-facing roles. Air Canada establishes operator liability for AI agent commitments. Mata v. Avianca establishes consequences for professional operators relying on AI for factual claims. Both are load-bearing for any SME running a production agent.
The full story of Moffatt v. Air Canada and what it means for any SME running a customer-facing AI agent in 2026. The tribunal's reasoning, the liability findings, and the four operational changes every SME operator should make.
In 2023, a US court sanctioned a law firm for using ChatGPT to fabricate case citations. What every operator using AI for professional or client-facing work needs to understand from this case about verification obligations.
An incident response plan is not optional for an SME running a production AI agent. Insurers ask to see one before binding. Regulators may require one by August 2026. This article sets out what it must contain.
How to build an AI agent incident response plan for your SME. Detection, containment, recovery, customer communications, regulatory notification, and the insurance claims process explained in one practical guide.
The Coverage Audit tool walks SME operators through their existing policies and identifies the gaps an AI agent deployment creates. Free to use, no registration required. Takes approximately ten minutes.
A guided self-assessment that identifies the coverage gaps your existing policies leave when you deploy an AI agent. The output is a gap report by policy type and a list of questions to bring to your next broker conversation.
The full list of practical tools published for SME operators. Updated as new diagnostic and coverage tools are released ahead of the August 2026 AI Act activation.